Corporate Trainer Resume

时间:2020-11-09 18:45:02 resume 我要投稿

Corporate Trainer Resume

  英文简历是进入外企的“敲门砖”,那么,一份好的英文简历是如何撰写的?下面是小编搜集整理的Corporate Trainer Resume,欢迎阅读,供大家参考和借鉴!

  Professional Summary

  Dedicated professional with more than 15 years of experience in the talent management, training and organizational development arenas to include program facilitation and instructional design. Proven track record in achieving results and positively impacting business issues via people and organizational savvy skills and partnership with executive levels. Skilled in matrix leadership and team development. High-level proficiency in MS Office Suite products, various instructional design software (Docent, Lectora, AIM II) and LMS administration


  Wells Fargo and Company (Charlotte, NC) 06/2009- Present

  Learning and Development Manager: (03/2010 – Present)

  Leads the team that provides training to the management and team members of the Human Resources Service Center (HRSC). Collaborates with the Senior Leadership team of the organization to strategize best approaches/methodology to solutions to maximize the support provided by the HRSC. Scope of accountability includes: training administration; design and development of training programs and resources; evaluation of training effectiveness and budget

  Matrix management of the Learning and Development team

  Serves as an administrator for SharePoint and LMS resources

  Provides consultative services/performance improvement coaching to the leadership Human Resources Representatives/Specialists teams

  Analyzes QA reports, customer surveys and culture/climate assessments results to determine performance improvement approaches and interventions

  Collaborates with management to identify and solution for remedies to critical business issues

  Key Accomplishments: By way of establishing working agreements, have facilitated collaboration/partnership of the leadership teams for the multiple lines of business within the HRSC at the various sites. This has resulted in the ability to implement projects that have been executed companywide. Received the Corporate HR Gold Coin Award for service excellence-11/2010

  Business Training Consultant-Reverse Mortgages: (06/2009 – 03/2010)

  Supported the servicing operation consisting of seven departments each with separate and distinct functions to service more than 100,000 Reverse Mortgage loans. Provided performance and process improvement consulting to ensure practices, policies and procedures are investor and government -compliant. Scope of accountability included: new team member onboarding; leadership development; QA systems testing and compliance tracking and employing tools such as ADDIE and Bloom’s Taxonomy to develop and implement training strategies/programs for new team members and managers.

  Partnered with area vice presidents to build benchstrength and maximize effectiveness of performance management strategies

  Conducted systems testing for proposed upgrades and integrations

  Developed and administered training to affected departments

  Key Accomplishment: Within first 60 days, acquired information and experience necessary to develop the departments new hire onboarding process for exempt and non-exempt team members. The Senior Leadership team immediately gave their full approval-requesting no changes/revisions to the plan.

  Family Dollar,Inc. (Matthews,NC) 11/2007- 03/2009

  Manager, Training and Development – Store Operations

  Collaborated with senior executive team to ensure training programs supported the business need and were “value-added” to the field. Scope of accountability included: development and administration of leadership development programs to improve benchstrength; partnership with senior members of the HR team to implement the “HR as a Strategic Business Partner” model throughout all lines of business.

  Managed the design, development, implementation and administration of instructor-led and CBT/LMS training programs (technical, interpersonal and HR-centric) for employees at 6400+ stores

  Ensured training complied with state/federal regulation

  Analyzed performance trends to ensure training programs supported increased performance in critical business issues (i.e. cost effectiveness and customer focus)

  Conducted needs and gaps analysis to identify training needs

  Implemented evaluations to assess training effectiveness

  Based on feedback, developed/implemented strategies to ensure knowledge acquired translated to knowledge applied/practiced resulting in a positive impact to the ‘bottom line’

  Key Accomplishment: Served as the Project Manager for the design and implementation of training programs to 6400+ stores companywide for the Point of Sale (POS) migration.

  Lowe’s Companies, Inc. (Mooresville, NC) 06/2006 – 11/2007

  Regional Training Manager – Distribution Network: (05/2007 – 11/2007)

  Partnered with Regional Vice President and Human Resources director to ensure effective execution of training programs and compliance with corporate mandates in Central Region distribution centers.

  Provided coaching and development to distribution center training coaches. Formed cross-regional teams to address critical business issues

  Assisted in the design of screening, recruiting, interviewing and hiring processes for newly created position (on-site training instructors)

  Designed and administered Workplace Violence Prevention training program

  Key Accomplishments: “Excellence in Execution (E2)” training program development, administration; automation of the Level 1 evaluation process. Note: E2 is the distribution network leadership development program

  Senior Instructional Designer- Store Operations: (06/2006 – 05/2007)

  Partnered with Regional Vice Presidents in the development and administration of programs that targeted stores’ performance in critical business needs.

  Conducted needs assessments and proposed training solutions based on findings

  Designed /developed training materials to support development of store employees inclusive of Store Manager, Operations Manager and Entry Manager Training Programs

  Key Accomplishment: Served as Project Manager for the development and implementation of the 2007 performance development/ management process training program (implemented companywide).

  QVC, Inc. (Suffolk, VA) 10/2001 – 05/2006

  Training Manager/Performance Consultant – Distribution Center

  Managed the technical and leadership development training programs for over 1500 team members. Scope of accountability included: partnering with executive team to conduct time studies to align site productivity with performance standards. Ensured training targets supported the company’s vision and mission

  Conducted needs and gaps analysis-provided subsequent coaching to clients

  Provided supervision, guidance and development for 25 trainers

  Performed HR Generalist functions to include: recruitment, employee relations and job evaluation Designed site’s onboarding program for newly hired managers and supervisors

  Managed budgets for training and employee recognition programs

  Designed employee recognition program (implemented companywide)

  Developed and implemented the leadership performance improvement plan process

  Key Accomplishments: Chaired task team whose direct efforts reduced site irregularities (error) rate from 4% to 0.7% (appointed by General Manager); received two Shining Star awards for excellence in leadership.

  NTELOS (Portsmouth, VA) 11/2000 – 10/2001

  Customer Care Training Manager – Call Center

  Partnered with Quality Assurance department to identify trends. Developed training programs to address areas of opportunity and build on areas of strength. Scope of accountability included conducting new hire orientation/training and utilizing matrix management to ensure consistency and accuracy of training materials that pertained to both the Retail and Customer Service lines of business.

  Coordinated training/implementation for major billing system migration

  Performed needs assessments and implemented performance improvement tools

  Designed site’s Standard Operating Procedures and Technical Help Desk Manual

  Key Accomplishment: Developed companywide Customer Retention/Sales training that reduced site’s customer attrition to 10% from over 40%.


  Bachelors of Arts- Political Science; Norfolk State University; Summa Cum Laude

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