| Company's name: | BoTao(Guangzhou) Sports Goods Ltd.Begin and end date: 2005-11-2012-11 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Entertainment/Physical Culture/Office Supplies & Equipment |
| Job Title: | Customer Service Director |
| Job description: | -To go abroad and travel to prompt projects and have meeting with customers;
-To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
-To provide the quotation for the products,including outsourcing items, as per customers' requirement;
-To communicate with customers and engineers to develop new products smoothly;
-To follow up with related function depts. to ensure orders are received and processed as required by customers;
-To follow up and clear backlog orders/shipments to improve delivery performance;
-To clarify problems with customers in relation to slow payment/disputes;
-To handle customer complaints according to company procedures and service standard;
-To assist and back up other team members and provide clerical supports to Sr. manager. |
| Reasons for leaving: | Take on new challenges |
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| Company's name: | Xi'an ZhiDe futures broker Ltd.Begin and end date: 2005-08-2005-10 |
| Enterprise nature: | State-owned enterprisesIndustry: Accountant/Finance/Banking/Insurance |
| Job Title: | Customer Service Manager |
| Job description: | Help the customer to make effective and suitable investment plan. Provide the professional futures knowledge, and make customer's investment more rational under my guidance. |
| Reasons for leaving: | not suitable for my major |