Wesley C. Warwick
Executive-level position with responsibilities in Customer Relations and Technical Support.
Project Management, Leadership and Team Management.
Product Development (Software,Documentation,QA)
International Customer Services and Support Operations
Quality Management as well as Service Delivery Systems
Directed the technical support and customer service for a $150M software company.
Devised a global strategy for improving international service.
Negotiated contracts in terms of service with Fortune 500 companies.
Managed the delivery of simultaneous products including the introduction of new innovative technologies.
ABC Corporation, Houston, TX
Director of Customer Relations, 1997 - Present
Provided strategic direction and operations management for the customer service division of a reputed multinational software company.
XYZ Software, Houston, TX
Director of Customer Service, 1993 - 1997
Directed all aspects of client relations and technical support.
University of Texas, Austin, TX
B.A., Business Administration, 1993
Member - Texas Customer Service Association
Member - American Technical Society
Selected Publications & Presentations
Protecting Your Companys Server, presentation, New York, NY, 6/01
Customer Service in the New Century, presentation, Paris, France, 4/00
Technical Brainstorming, article, Houston Chronicle, 11/11/99
Understanding the Service Industry Concepts, article, Business Weekly, 8/02/98
Made available on request.
Robert T. Smith
To further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge as a technology manager.
XYZ Technologies, Dallas, TX
Manager, 1998 - Present
Organized and managed various computer-related projects. Supervised a research and development team of twelve employees. Designed and implemented fresh employee training programs.
ABC Systems, Dallas, TX
Lead Programmer, 1993 - 1998
Developed part of the core of the product TowerWorks: an administration platform for ASP (Application Service Provider). Developed hi-end tools for integration and customization with third party products. Programmed and designed the Unix provisioning system.
University of Richmond
B.S., Computer Science, 1993
Available upon request.