职场英语：Showing Discontent
职场英语：Showing Discontent
“Work with me”
Jake: “It’s this or nothing.”
Instead of walking away, you can say…
Ian: “Work with me here. I’m sure we can come to an agreement.”
This will bring your counterpart closer to you instead of his stance as an adversary.
“Tough on us”
Jake: “You’ll also need to hand over control of the department”
Instead of getting frustrated, you can say…
Ian: “That would be tough on us, how about…”
Ian is forcing Jake to empathize with him and offering him a compromise.
“I’m a little disappointed…”
Jake: “I’m afraid we can’t give you more for that price”
Instead of ending negotiations, you can say…
Ian: “I’m a little disappointed. Is that all you can offer?”
This will make Jake want to give Ian a better offer!
“I understand…”
Ian: “I understand where you’re coming from, however…”
Empathize with your counterpart to show your willingness to see things from his perspective, but make him see your point of view as well.
“I’m willing to compromise”
Ian: “I’m willing to compromise, but you’ll have to do better than that.”
Show your willingness to work with your counterpart so he’ll feel invested in a reasonable outcome for both sides.
Have you been in a particularly frustrating negotiation? What do you do when you’re unhappy with the way things are going?
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