职场秘籍:电话转接的注意事项
陈豪在北京的ABC美国公司工作,他在走廊里遇到了美国同事Amy。
(Office ambience)
A:It's nice to see you, too, Chen Hao. What's going on?
A:Well, I am not much of a techie, but let me see what I can do to help.
A:Well that I can help with. Where shall we start?
A:What happened?
A:I don't blame her, do you?
A:It is simple. Before you transfer a call, you need to put the caller on hold, and contact the person whom you believe can help. When you do that, you learn two things.
A:First, you find out if the person you need is in the office and is answering the phone. Next you ask if that person, in this case, Mary Jo, can assist the caller.
A:There are a few other suggestions I have to help you handle transfer calls courteously and efficiently, but I don't have time to explain right now.
A:See you then.
******
下午陈豪和Amy一起在餐厅里喝咖啡。
A:Before you transfer the caller, let the person know to whom you are sending the call.
A:You do that to assure the caller that if anything goes wrong or if the caller does not get the help she needs, she can get in touch with you and you will do all you can to help.
C:噢,我知道了。这样一来,客户就会觉得,不管怎样,最终总会有人帮助他们解决问题的。
A:Not only that you have a client who feels valued by the company.
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