服务行业基础英语口语
基本英语是为了国际交流使用的简化了的英语。它通常被一些飞机厂商和其他国际商业用作写手册和交流。远东的一些学校把它作为 基础英语来教授。以下是小编整理的关于服务行业基础英语口语，希望大家认真阅读!
酒店服务行业实用基础口语
1.自己要做什么事时，就使用May I ...
May I have your name, please? 请问尊姓大名
May I have your check-out time, please? 请问您什么时候结账离开?
May I see your passport, please? 请让我看一下您的护照好吗?
May I know your nationality, please? 请问您的国籍是什么?
2.麻烦客人时，可使用Could you ...
Could you fill out the form, please? 请您填写这张表格好吗?
Could you write that down, please? 请您写下来好吗?
Could you draft the fax, please? 请您写下传真的草稿好吗?
Could you hold the line, please? 请不要挂电话好吗?
3.询问客人的喜好或是做什么时，可使用Would you ...
Would you like tea or coffee? 请问您要喝茶还是咖啡?
Would you like to take a taxi? 请问您要搭计程车吗?
Would you mind sitting here? 请问您介意坐在这里吗?
4.在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 请问需要我把窗帘拉上吗?
Shall I draw you a map? 请问要我为您画一张地图吗?
Shall I make the reservation for you? 请问要我为您做预订吗?
预定
1. 个人预订
1) What time would that be? 是定在什么时候呢?
2) For how many people? 有多少人呢?
3) At what time can we expect you? 您几点光临呢?
4) Would you like a table in the hall or in a private room? 您是喜欢大厅的餐台，还是包间呢?
5) May I have your name and telephone number, please? 能告诉我你的姓名和电话号码吗?
6) We can only keep your table/room till... 我们只能保留您的`餐位/包间到......
7) A deposit of US$20 is required to secure your booking. 为了确保您的预订，您需要交20美元的押金。
2. 宴会预订
1) How many tables shall we arrange? 请问我们应该安排多少张台呢?
2) How much would you like to spend for each other? 请问每张台的费用标准是多少?
3) What drinks would you like? 请问您要什么样的酒水?
4) What kinds of fruit/dessert would you like? 我们会准备好一切。
5) We'll get everything ready in advance. 我们会准备好一切。
6) How do you like us to arrange the tables? 您喜欢我们怎样摆桌子?
3. 查看是否可以接受预订
1) Just a moment, please. I'll check the availability for you. 请稍等，我来为您检查是否有空位。
2) Let me check if we have any vacancy. 我来检查一下是否有空位。
3) I'm afraid we're fully booked for that time. 恐怕那个时间的餐位已经订满了。
4) Would you like to make a reservation at another time? 您是否换个时间呢?
5) Is it possible for you to change the time? 您是否换个时间呢?
6) I'm afraid we're fully booked for that time. 恐怕那个时间的餐位已经订满了。
7) It's the busy season/hot season/peak season, you know. 您知道，那是高峰期。
客房服务
1.Front Office/Restaurant/Recreation center/Operator, May I help you?
您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)
2.May I have your name/room number, please?
您可以告诉我您的姓名/房号吗?
3.One moment, please. 请您稍候。
4.Thank you for waiting. 您久等了.
5.Sorry to keep you waiting. 不起让您久等了.
6.Do you speak Chinese/English? 请问您讲中文/英文吗?
7.Do you have a reservation? 请问您有预订吗?
8.Show me your passport or identification, please. 请出示一下您的护照或证件。
9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡?
10.please show me your credit card. 请出示您的信用卡.
11.Please sign here. 请在这儿签字。
12.Here is your charge please. 这是找您的零钱。
13.This way, please. 这边请。
14.Follow me, please. 请跟我来。
15.After you, please. 您先请。
16.Hope you enjoy your stay! 希望您在这里过得愉快!
17.Hope you have a good trip! 祝您旅途愉快!
18.Have a nice day!祝您一天愉快!
19.Here you are. 给您。
20.Not at all. 没关系。
21.Pardon? 请您再重复一遍,好吗?
销售服务行业基础英语口语
1) It's high quality.
2) It's well-made.
3) Sorry! The price is fixed .
4) This is the best price .
5) This is the last offer.
6) We have a rush on this model !
7) If this color is not available, would you like anotherone?
8) Hope to see you again !
9) Do you like this style?
10)What would you like ?
11)The style is out of stock.
12)How do you like this color?
13)Take your time.
14)We have some special offers.
15)It is our latest model.
16)Take care of your belongings.
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