商务英语文章

商务英语文章

　　导致客户丢失的五个原因

　　You didn't listen 擅自行动

　　Clients like it when freelancers pay attention to what they need. They expect that freelancers will follow their instructions and ask questions if they don't understand or have a problem with what they are being asked to do.

　　客户需要自由职业者关注他们的需求。他们希望自由职业者听从自己的指示，如果有不理解的地方或是出现了问题，他们都希望你能先询问客户再行动。

　　You were late 延期交工

　　Admittedly, some deadlines are arbitrary, but others are not. While everyone can have an emergency once in a while, continually missing a due date is a major problem. If the project is tied to a launch or deliverable, being late might even cost your client money.

　　的确，有些交工日期是可以调整的，但是，有些绝对不可以。当然，每个人都可能遇到突发事件，但是突发事件必然只是偶尔发生，如果长期不按时交工，就是个大问题了。尤其是在要将你的项目和新产品投产的时候，延迟交工甚至可能会使你的客户蒙受损失。

　　You were rude/disrespectful 举止鲁莽

　　There's really no excuse for being rude or disrespectful to a client. Even if you understand what the client needs better than they do themselves, you should still be courteous to your client. No one wants to be treated badly.

　　对客户不礼貌或举止鲁莽是不可原谅的`。哪怕你比客户本人还要了解他们的需求，你也需要礼貌对待他们。你要知道，没有人喜欢不被尊重。

　　You have a bad reputation 信誉不好

　　It's really important to monitor your online reputation. Believe me, most of your clients know enough to search on your name or your business name to find out what others are saying about you.

　　自由职业者的网络声誉非常重要。相信我，绝大多数客户都会在网上搜索你或者你的工作，查看别人对你的评价。

　　I expected more 不合口味

　　Like any consumer, clients want to get a good value for their money. However, sometimes your writing may fail to excite them or your design may fail to dazzle them. When this happens, they move on to a freelancer who can deliver something more to their taste.

　　像所有消费者都一样，客户都希望自己所花之钱是“物有所值”。然而，有时你的文笔没有激起他们的兴趣，你的设计也没能使他们眼前一亮。这时，他们便会转向那些更符合他们口味的自由职业者。

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