Direct or Deductive Business Letter

Direct or Deductive Business Letter

Good-news letter (acceptance, announcements, information, granting requests, reminders, thank-yous, congratulations):

• Best news/main idea
• Explanation
  • necessary details
  • background information
• Positive, friendly closure
  • appreciation
  • clear statement of action desired/motivation to action

Direct-request letter (simple claim letters, some collection letters, asking simple favors, seeking information, placing orders, reserving rooms, etc.):

• Main idea
  • request, main statement, or question
  • reasons, if necessary
• Further explanation
  • all necessary and desirable details
  • optional, but often helpful devices (charts, graphs, lists, headings)
• Courteous closure/motivation to action
  • clear statement of action desired
  • information to make the action easier
  • appreciation

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