Customer Care Officer Resume

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Anny Smith D-90, 25th Street Clewiston, FL, 0510 Cell: (123) 459 9784 Email: smith.anny@example.com Career Profile: To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization. Professional strengths: Possess seven years of experience in customer service In-depth knowledge of basic operating systems Flexible, attention to detail and ability to learn quickly Possess excellent listening and responding skills Ability to handle multiple tasks and solve customer queries efficiently Possess good sales and customer service skills Excellent administrative and organizational skills Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues Highly initiative to manage a busy workload without close supervision Ability to build and maintain good relationship with customer Educational Summary and Certifications: Bachelor's degree in English from Daffodils Arts College in the year 19XX Master's degree in English Language from university of XYZ in the year 19XX Certification course in Communication skills from soft skills training centre in the year 19XX Professional Experience: ABC Business Centre Inc, State 20XX till date Customer Care Officer Responsible for dealing with customer relevant queries, complaints and request for information on products and services Assigned the tasks of recording all communications between various parties Handled the tasks of drafting documents as requested by Customer Care Manager Prepared daily, weekly and monthly statistical reports Responsible for generating ideas on ways to resolve problems and serve customers in a better way Confirmed customer understanding of the solution and provided extra customer education as required Techno Global Centre Co Inc, State 20XX till date Customer Care Officer Assigned the tasks of processing customer orders as well as provides details about the products and services to customers Handled the responsibilities of designing activities to improve business performance and customer satisfaction Conducted needs-based selling by using non-scripted probing techniques to find customer requirements Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests Handled the tasks of preparing customer correspondence and updating customer files Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization Areas of Interest: To apply my comprehensive customer service skills to meet the goals and objectives of the organization To increase the sales and service of the organization by applying my excellent negotiation and customer service skills Personal Details: Name: Anny Smith Date of Birth: XX/XX/19XX Employment Status: Full time Relationship status: Married Reference: Mr. Charlie Smith Senior Customer Care Officer Lopez Associates Co Inc, State Cell: 123-589-3655 Email: smith.charlie@example.com