I am xx University of marketing and planning professional students, in the near graduation, I xx restaurant for three months of internships in the past three months, my ability to work has been greatly improved, now Will be 3 months of work to do a self-appraisal.
1. to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotel's overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self.
2. emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test.
3. the ability to work independently improved: Through this internship, I am deeply aware of the need to learn their own have the ability to do this must do their own. Only to develop their own independent ability to work in progress. At work, there are problems, do not know should be bold to ask colleagues, rather than pretend to understand.Work independently, gain experience, and finally get the most suitable for their own things.
4. service awareness: as a front desk receptionist, always represents the hotel. Whether in the workplace, or walking on the road, as long as the uniforms of the hotel should always have to provide guests with the best service mean. We are the angel of the City of Smiles, all for the guests, for the guests of all, for all guests.
In the past 3 months, I have studied business training and actively participated in the job training. We are dedicated, courteous, enthusiastic, patiently answering questions, providing quality services to our customers, and constantly improving their quality and business level. , I will grow into a qualified salesperson. In the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, xx units to create value.
I am cheerful and optimistic, positive, honest, honest, kind, helpful, in the two years of work experience and leadership and colleagues to deal with harmonious relations, can get the trust and support of colleagues.
Strong sense of responsibility, although in the HSBC Group two years of work are at night to work for foreign customers, but not afraid of hard work and fatigue, with a good mental outlook and meticulous and thoughtful service for customers to solve various difficult problems; Attentive, attentive, careful, in customer service process several times to find customers fill in the information errors, and communicate with customers to help customers reduce the difficulties and losses; hard work, continuous learning, strong learning ability and learning Awareness, although in the process of school education English level in general, but two years in foreign banks in the practice of customer service work and longer-term English training, has a good listening, speaking, reading and writing skills.
Work closely with others, be organized, be able to distinguish between priorities, grasp the method to be able to handle a number of affairs at the same time, high efficiency, many times by the department heads of recognition; have a strong sense of teamwork, through the training of new employees and the coordination of the business, I have a certain degree of teamwork and a strong sense of the overall situation; good for the new work to the older generation to learn, to grasp, adaptability and independence ability.
Time in the busy work, unconsciously passed, the past year in the leadership of the concern and the enthusiasm of colleagues to help, through their own tireless efforts in the work achieved certain results, but there are also many deficiencies. Looking back over the past year, the past year may have lost, sad, successful, happy, but it does not matter, is the past, we have to work in the future, a lot of people say that my personality change I believe. I am really satisfied, there are a lot of things pressing me, I still persist, my life, emotions are the same as on, although there is no ups and downs, at least through some ups and downs, ups and downs, time and time again Twists and turns and difficulties, and sometimes I really Huai Ning I, I have been thinking what I was wrong, why is this? I also time and again for their own cheer.
1. tray essentials, room delivery process.
2. large, medium and small parties to help run the food sector to explain the relevant knowledge.
3. Hotel-related system training and supervision.
4. the way out of food safety awareness.
5. the team to learn the production of sauces.
1. the higher level is a model, I have always insisted on setting an example, so my team is very united.
2. I am the same as anyone, fair, just, open work.
3. people-oriented, people and the character of the various management methods.
4. 2xx-xx year-round number of annual leave 23 people, 2xx-x year-round number of annual leave 4 people, 2xx-x years is a relatively stable year.
Third, as I, responsible for food work.
1. responsible for the operation of the sauce surface.
2. pass the corresponding output and control of vegetables.
3. pass the coordination of staffing.
4. do a good job every day of every job.
5. conscientiously study warehouse knowledge, try to test promotion.
6. the use of rest time for computer training.
7. and more learning other things, enrich themselves.
Finally, I hope to the next year today, have embarked on a new level, a higher level。