| Company's name: | FlextronicsBegin and end date: 2008-03-2012-04 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Communication/Telecom/Network Equipment |
| Job Title: | customer quality engineer |
| Job description: | Full time working as customer service engineer, mainly responsible as
A. Handling the internal and oversea customer compalint, solve the problem and make sure our product and service are consistent to meet customer's requirement;
B. Highlight customer quality issue into related manufacture process to alert the production and building a good self-awareness for the operators; Fail mode analysis for the returned product, discuss the corrective and preventive action for the root cause, thus to keep a continual quality improvement;
C. Handling the quality survey & safe-environment survey from customer to meet customer satisfication; participate in the internal & customer & third party audit, formulate the related corrective & preventive action for the non-conformity items, and follow up to verify the effectiveness for the action;
D. Daily transaction process for the customer service department. |
| Reasons for leaving: | company internal adjustment |
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| Company's name: | pulse(ZHUHAI) LTDBegin and end date: 2007-05-2008-03 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Communication/Telecom/Network Equipment |
| Job Title: | Quality engineer |
| Job description: | 1. Responsible for process quality control of universal Non-Cisco part and Molding 2Hi parts. Handle the process quality issue and implement the corrective action. Assurance the process quality is under controlled and to satisfy the customer.
2. Do the FPA audit failure analysis and find out the root cause of the nonconformity then determine the corrective action to solve the issue.
3. EPS management. Arrange the product to do the EPS aim to verify the whether the product can satisfy our requirement or not and to find out the defect in advance. This is also to assurance the product quality.
4.To establish and maintain related quality document to support and maintain the quality system;Implement and follow up customer complaint corrective action;Manage IPQC and arrange the inspectors daily line audit and deal with the daily line audit findings. |
| Reasons for leaving: | personal development |
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| Company's name: | hazebattery LTD.Begin and end date: 2005-03-2007-04 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Mechanics/Electrical Equipment/Heavy Industry |
| Job Title: | Quality engineer |
| Job description: | 1.Responsible for solving the customer complaint. To be specific, is to analysis the main problem of the case; to judge whether there is our company’s fault or not; if it is our fault I should go through the case and find out what, when, where, how the problem occur, and who is responsible for the problem; take temporary action to compensate the loss and the permanently corrective action to improve the manufacture process; send a general report to customer and trace the action effect and close the case.
2.Control the manufacture process quality and solve the quality problem and find the latent problem then take action to prevent it occur again. Aim to assure the product with a good quality through the whole line and to improve it step by step day by day. Control the income quality and manage the supplier to make sure that the used material all under control. Standardization the good corrective actions and update the documents. |
| Reasons for leaving: | personal development |