N个窍门让你无惧商务英语电话

时间:2020-12-16 09:15:52 商务英语 我要投稿

N个窍门让你无惧商务英语电话

  在商务活动中,你无法避免使用电话沟通业务。在谈话中,礼仪是否恰当,用语是否专业,能否准确把握谈话走向,都有可能改变最后的结果。How to get the right level of formality, sound professional, but friendly too?

N个窍门让你无惧商务英语电话

  Never fear, though! 我们将引导你进行一次专业的商务对话。

  先来两个小窍门热热身:

  1. 当你表达请求的时候,你可以试着使用"can, could, would, may"。

  2. 不论你在请求或者接受信息、帮助的时候,都别忘了使用"please, thank you, thanks very much"。

  下面我们来看看电话技巧:

  Strategy 1 问候

  无论你是打出还是接听电话,都应以礼貌的问候或者寒暄作为开始,例如:

  Hi, how’ve you been?或者Nice to hear from you.等等。

  Strategy 2 逐步表明来意

  不表明电话来意是肯定不行的,你该从友好的问候正式转到工作目的.上了。你可以使用I’m just calling to …作为过渡。例如:

  I’m just calling to see if you would like to set up a meeting.

  如果是相反的情况,你需要引导对方表明来意,例如:

  So what can I do for you?

  Strategy 3 礼貌的打断别人

  如果你碰巧是在和一个非常健谈的人进行电话沟通,可能说了很久都没有说到正题上,而且你发现很难插上话,那么你就应该打断他,但是记得一定要礼貌客气。例如:

  I would like to say something here, if I may.

  Allow me to make a point.

  May I interrupt you for a second?

  Strategy 4 确认

  如果你在通话中和对方制订了某些计划,记得要在电话结束时确认细节。你可以这么开始:

  Please let me confirm...

  So, let me make sure I’ve got things straight...

  Strategy 5 结束电话

  有时这可能是通话中最难把握的一部分。你可以祝福别人,例如在合适的情况下说:

  Good luck on that interview 或 Hope you feel better soon。

  或者,你可能想要确认一下你们制订的任何计划:

  I’ll see you on Friday, then.

  最简单的方式,你可以说和对方的通话非常愉快:

  Well John, it’s been a pleasure talking to you.

  ?常用的电话用语:

  The start of the call:

  Hello.You've reached the accounts department.

  Please hold and I'll put you through.

  Could I speak to Daniel, please?

  Who shall I say is calling?

  My name is Monica.

  When someone is busy:

  I'm afraid he's out of the office today. Can you call back later?

  Sorry, he's not available at the moment.

  I'm afraid she's in a meeting at the moment.

  Would you like me to take a message?

  Can I take your number please?

  OK. I'll make sure he gets the message.

  Appointments:

  I'd like to arrange an appointment, please.

  When's convenient for you?

  Would next Friday be OK?

  Sorry I'm busy then. But I could make ... (e.g. Wednesday).

  Shall we say ... (4:00 pm)?

  That sounds good. Thank you.

  OK. See you then.

  Making an enquiry:

  I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)

  Could you tell me about ...?

  I just need to check a couple of things. Can I call you back later to confirm?

  如果你正在寻求一个有挑战性的机会来锻炼口语的话,那就拿起电话来吧!

  If you're looking for a challenging situation to practice your English, just pick up the telephone.

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