英语电话通话礼仪
生活中，我们常常使用各种问候语和礼貌用语，其实英语中同样存在着丰富的礼貌用语。然而，在不同场合下选择正确的问候和礼貌用语非常重要，否则可能会误解对方或显得不礼貌。下面给大家分享英语电话通话礼仪，欢迎阅读！
1. 介绍自己，可以说：
(1) This is ... (speaking).
(2) This is 7863469.
(3) ... is here. 千万不能说 Im ...
2. 询问对方是谁，可以问：
(1)Whos that?
(2) Whos speaking (calling), please? 千万不能问 Who are you?
3. 询问对方是不是某人，应问：
Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?
4. 通话时，有重要的事情要处理，不得不中断通话，要有礼貌地请对方稍等，可以说：
(1)Hold on, please.
(2)Just a moment, please.
(3) Wait a minute, please.
5. 通话时，应说明打电话的意图或征求对方的意见，可以说：
(1)Im calling to tell you ...
(2) Im calling to ask you ...
6. 打电话时，拨错了电话号码，应说：Sorry, wrong number.
7.学习简单几句，礼貌结束通话：
(1)Ive really got to go, Ill get back to you when I get the office.
我真的得走了，我进办公室再打给你。
(2)Sorry, I must end the conversation. Theres someone on the other line.
抱歉，我不能再说了。有另一人在线。
(3)Sorry, Ive got to hang up. My wifes waiting for me.
抱歉，我得挂电话了。我老婆在等我。
(4) I think Id better let you go. Ill talk to you later.
我想我应该让你去忙了，我晚点再打给你。
(5)I have to get back to work. Ill call you later tonight.
我要回去工作了。我今晚再打给你。
(6) Shall we continue this later? Ive got a call waiting.
我们可不可以晚一点再继续谈?我有插播。
(7) Its kind of late. Why dont we talk about it tomorrow?
有点晚了。我们何不明天再谈呢?
(8)Ive got to meet a client right now. Can we talk later?
我现在要去见一个客户。我们可以晚一点再谈吗?
(9)I wont keep you any longer.
我不耽误你时间了。
(10)Sorry, its getting late. Can you call again tomorrow morning?
抱歉，时候不早了。你可不可以明天早上再打来?
电话英语用语
一、不太会讲英语的要怎么说：
(1) 请稍待片刻。 Just a moment, please.
(3) 请等一下。我找个人来听。 Hold on, please. Ill get someone to thephone.
(2) 请别挂断。我找一位会说英语的人来。
Hold the line, please. Ill get an English speaker.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名 及电话号码?
Im sorry, I dont speak English well. Ill have an Englishspeaker call you back later. May I haveyour nameand telephonenumber?
二、接电话的开场白
(1) 早安。这里是正泰贸易公司。我能效劳吗?
Good morning. This is Chengtai Trading Company. May I helpyou?
(2) 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(3) 先锋电子。我是吴玛莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 午安。这里是大安商业银行。我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I dofor you?
(5) 喂。这里是王公馆。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。
Wenkai Yang. Speaking
三、不明了对方所言时
(1) 能说得明确一点吗?
Could you put that in more specific terms?
(2) 很抱歉。我没听懂你的话。
Im sorry. I couldnt follow you.
(3) 我无法确定你的意思。
Im not sure what you mean.
(4) 你讲得太快了。我跟不上。
Youre talking too fast. I cant keep up.
(5) 你能说得简单一点吗?
Could you put that more simply?
(6) 请你再多解释一下好吗?
Will you explain a little bit more?
四、通话将毕时的结尾语
(1) 谢谢你来电。 Thank you for calling.
(2) 很高兴跟你谈话。 Nice talking to you.
(3) 感谢你打给我。 It was kind of you to call me.
(4) 请随时再打电话给我。 Call me again any time.
(5) 我该挂电话了。 Id better get off the phone.
(6) 让我们尽快聚聚。 Lets get together soon.
(7) 有空请再打电话来。 Call again when youve got time.
英语商务电话礼仪重点词汇
1．Beijing Trading Campany．May I help you？
北京贸易公司。请问有何贵干？
2．We have two Zhongs．
我们这里有两位先生姓钟。
3．Is that Bob Zhong，or John Zhong？
你要接Bob钟，还是John钟？
4．I’m sorry，he’s not in the office now．
很抱歉，他现在不在办公室。
5．Do you have any idea when he’ll be back？
你知道他何时回来吗？
6．I have no idea（when he’ll be back．）
我不知道（他何时回来）。
7．Can you ask him to call me whenhe comes back？
他回来时请告诉他打电话给我好吗？
8．It’s urgent．
有急事。
9．I’m sorry but he’s in Shanghai on business．
很抱歉，他出差去上海了。
10．Probably sometime tomorrow．
可能明天（回来）。
11．Is there anyone else who can help me？
有没有其他的人能帮我？
12．OK．I’ll just put you through．
好的，我这就给您转接。
13．Just a moment，please…
请稍候。
14．You’rewelcome．
别客气。
15．Is Mary there？
玛丽在吗？
16．Mary is out right now．
玛丽现在不在。
17．Why don’t you call back later this afternoon？
您不妨今天下午再打来。
18．When will she be back？
她何时会回来？
19．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10点左右打来会不会太晚？
Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I’d like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I’m sorry，he’s not in the office now．
B：Do you have any idea when he’ll be back？
A：I’m sorry，I have no idea．
B：Can you ask him to call me when he cames back？It’s urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You’rewelcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I’m sorry but he’s in Shanghai on business．
B：Do you have any idea when he’ll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak to her？
B：Yes，please．
A：OK．I’ll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，I’m sorry，but they have alreadybeen sent．
Dialogue C
（A：Mary’s father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：I’m sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I’m not sure．Why don’t you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：That’s all right．We don’t go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商号
electronics n．电子学
oversea（s） a．海外的
sale n．出售，出卖
division n．分，分割，分裂
urgent a．紧迫的，催促的
business n．商业；营业；商店
probably ad．很可能；或许，大概
export ／ vt．输出，把……出口
order n．等级，序次，秩序
sendvt．送，寄
around prep．在……周围，环绕
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