3.1 汇丰银行校园招聘岗位 & 要求
3.1.1 校招岗位&要求
Retail Banking and Wealth Management 零售银行与财富管理部Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
Teller (零售银行柜员)
工作地点：广州，东莞，深圳
In this role, you will:
-To perform accurate and efficient counter transactions and to offer a high
standard of courteous and professional service to customers
- To establish and keep good relationship with valuable customers by providing one-stop counter services
- To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer (PRO) / Personal Relationship Manager (PRM) to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers
- To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service
- Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior
To be successful in the role, you should meet the following requirements:
- Bachelor degree or above(recognized by the state)
- Solid knowledge on Retail Banking and Wealth Management operations and products
- Good understanding of local rules and regulations and internal guideline
- Strong sense of responsibility
- Good communication and interpersonal skill
- Good written and spoken English
- Good sales sense and selling skills
- Nice personality
Customer Development Officer(客户主任)
工作地点：深圳，东莞
In this role, you will:
- To achieve pre-set sales targets of personal banking products
- To conduct needs-based selling activities through effective sales processes
-To project a professional image while conducting sales activities
-To promptly and effectively respond to customer enquiries, feedbacks and complaints
- To prepare and submit sales progress reports on a regular basis
To be successful in the role, you should meet the following requirements:
- Bachelor degree or above(recognized by the state)
- One year or above working experience is preferred
- Experience in sales-related function is preferred
- Result-driven and able to work under pressure
- Firm believer of long-term, ethical client relationship
- Strong interpersonal skills and effective presentation skills
- Customer-centric service mindset
- Good spoken and written English is a plus
Premier Relationship Assistant (客户经理助理)
工作地点：广州，深圳
In this role, you will:
-To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work
-To chase deposit from all Home Mortgage Loan (HML) customers with monthly average
-balance below the threshold for HML preferential interest rate
- To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail
- To make sure HP gift redemption mechanics works smoothly
- To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied
- To back up PRO who is on leave or during lunchtime
To be successful in the role, you should meet the following requirements:
- Bachelor degree or above(recognized by the state)
- With 1-2 years' working experience, sales or customer service experience is preferred
- Good communication and selling skills
-Good understanding of Retail Banking and Wealth Management products and services
-Good spoken and written English
-Well organized
- With nice personality
HML Sales Representative (住房按揭业务销售代表)
工作地点：广州
In this role, you will:
-Contributes to the achievement of HML business target: To acquire new HML cases from on-site sales activities and channels developed by HML BD team. Following up HML referrals from other business functions. To conduct the daily activity management to well plan and review the business achievements against target；
-Contribute to the improvement of customer experience and strengthened market competitiveness
-Delivery satisfactory HML sales and service quality by making sure of high quality HML documentation, and closely follow-up of the approval and drawdown of each case.
-Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
-To proactively acquire new HML cases under the market with fierce competition and bank's conservative credit policies
To be successful in the role, you should meet the following requirements:
-Bachelor degree or above
-With 1-3 years' working experience, sales or channel development experience is preferred
-Knowledge of HML products, credit policies and HML business process
-Sound knowledge of various forms of banking products & services
-Good interpersonal and communication skills
-Strong presentation and sales skills
-Customer service orientation
Customer Servive Representative (客户服务代表)
工作地点：潮州，中山
In this role, you will:
- To identify potential high value customers with large deposits for referral to Personal Relationship Officer(PRO).
- To deliver high standard of professional service to ensure customer satisfaction, establish good relationship with existing and walk-in customers, evaluate customers' needs & cross-sell appropriate products.
- To maintain service enhancement in ensuring the professional environment of the bank hall and handling difficult situations to customers' satisfaction.
- To complete the data entry, and the processing of documents on new business intakes received during branch
opening hours.
- To answer customers'enquiries and introduce relevant local rules and regulations.
- To collect market intelligence & report customer feedback, usage, receptiveness, etc.
To be successful in the role, you should meet the following requirements:
- BA degree or above
- Accountability and reliability with good communication skills
- Good understanding of Retail Banking and Wealth Management (RBWM) products and service
- Good sense of customer service as well as responsibility
- Be familiar with the Bank's various products and services
- Proficiency in both spoken and written English as well as Chinese
3.1.2 校招岗位对比
汇丰的中国银行家管理培训生计划为毕业生提供一个极好的机遇，培育毕业生逐步成为成功的专业银行家。为期 24个月的计划专为在各银行业务和具有发展高级管理事业潜力的人才设计。
汇丰多个部门招管培生，包括环球银行部、工商业务部、零售银行及财富管理业务部、科技与营运服务部、法律合规部、风险管理部、证券服务部、贸易及供应链业务部、环球资金管理部。
从近年汇丰银行校园招聘情况来看，其所需专业基本上为计算机、软件工程等相关专业，学历要求本科及以上。招聘信息为用英文发布，可见汇丰对英语能力的重视程度。