信息管理英文简历

时间:2021-03-04 09:08:08 英文简历 我要投稿

信息管理英文简历

Resume number: 367959102 Updating date: 2012-02-06 17:11:38
Name: Miss. Linda Nationality: China (Mainland)
Current Place: Guangzhou Height/Weight: 160 cm? kg
Marital Status: Single Age: 32 years
Career Objective
Application type: Jobseeker
Preferred job title: Customer & Technology Support: Customer Service Manager 、 President Assistant/General Manager Assistant: 、 :
Working life: 6 Title: No title
Job type: Full time Expected Start date: In a week
Expected salary: ¥5,000--¥8,000 Preferred working place: Guangzhou
Work experience
Company's name:Engires Co., Ltd.Begin and end date: 2007-01-2008-10
Enterprise nature:Private enterprisesIndustry: Internet/E-commerce
Job Title: Customer Service Manager
Job description: Setting up the Customer Service Department;
Formulating the Management System and monitoring the implementation;
Deciding the working plans (long-term and short-term) for the whole department;
Standardizing the Communication Procedure with other departments;
Optimizing the Customer Service Procedure and controlling the service quality to improve the Satisfaction;
Following up closely and analyzing the clients’ requirements and complaints; communicating with the key clients initiatively and actively;
Organizing the training in South China to meet the clients’ request.

My main Achievements:
Improving the customer service quality; stabilizing and increasing the client volume;
Providing some effective data to the Sales and Technical Department;
Being responsible for the Seminar on New Product Issue.
Reasons for leaving:
Company's name:IntertekBegin and end date: 2004-12-2006-12
Enterprise nature:Soly foreign funded enterprisesIndustry: Other Industries
Job Title: Customer Service Supervisor & Trainer
Job description: Supervising the Customer Service Department and managing the routine affaires;
Arranging the manpower resources to optimize the work flow;
Assessing the performance of the members;
Designing the training programs;
Communicating with other branch offices (Shanghai, Tianjing, Hong Kong);
Assisting Sales to promote the sales volume and develop the business;
Setting up the tailor-made service for the key clients;
Routine visit to clients to maintain the relationship;
Following up closely with some serious complaints.

My main Achievements:
Leading the Department to achieve the “Award on Customer Service”;
Training up about twenty new comers;
Advocating “Democratic Assessment”.
Reasons for leaving:
Company's name:IntertekBegin and end date: 2002-11-2004-12
Enterprise nature:Soly foreign funded enterprisesIndustry: Other Industries
Job Title: Customer Service Team Leader / Customer Service Coordinator
Job description: Providing the on-job training to the new comers;
Assigning and monitoring the team works;
Affording the technical support to team members and clients;
Cooperating with other groups and departments;
Designing the testing programs on client’s need;
Dealing with client’s consultation and enquiry.
Reasons for leaving:
Educational Background
Name of School: Guangzhou University of Foreign Studies
Highest Degree: Bachelor Date of Graduation: 2002-07-01
Name of Major 1: English Name of Major 2:
Education experience:
Start dateEnd dateEducation organizationMajorsCertificateCertificate No
1998-092002-07Guangzhou University of Foreign StudiesEnglishTEM 8
2005-072005-07AMAAdvanced Supervisor Training
2006-022006-02AIDLeadership Management Golf Training
Language Ability
Foreign Language: English Level: perfect
Chinese level: perfect Cantonese Level: perfect
Relevant skills and abilities
Min 6 years experience in customer service; with 4 years at supervisory level.
Self-recommendation letter
I have abundant experience on customer service and on training up others. And I also have taken some experience on leading, managing and building up a department. At the same time, I have developed my communication skill.
I am an honest, proactive, dynamic, independent, creative and customer-oriented person. I am efficient on multiple tasks.

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