Company's name: | Engires Co., Ltd.Begin and end date: 2007-01-2008-10 |
Enterprise nature: | Private enterprisesIndustry: Internet/E-commerce |
Job Title: | Customer Service Manager |
Job description: | Setting up the Customer Service Department; Formulating the Management System and monitoring the implementation; Deciding the working plans (long-term and short-term) for the whole department; Standardizing the Communication Procedure with other departments; Optimizing the Customer Service Procedure and controlling the service quality to improve the Satisfaction; Following up closely and analyzing the clients’ requirements and complaints; communicating with the key clients initiatively and actively; Organizing the training in South China to meet the clients’ request.
My main Achievements: Improving the customer service quality; stabilizing and increasing the client volume; Providing some effective data to the Sales and Technical Department; Being responsible for the Seminar on New Product Issue. |
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Company's name: | IntertekBegin and end date: 2004-12-2006-12 |
Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries |
Job Title: | Customer Service Supervisor & Trainer |
Job description: | Supervising the Customer Service Department and managing the routine affaires; Arranging the manpower resources to optimize the work flow; Assessing the performance of the members; Designing the training programs; Communicating with other branch offices (Shanghai, Tianjing, Hong Kong); Assisting Sales to promote the sales volume and develop the business; Setting up the tailor-made service for the key clients; Routine visit to clients to maintain the relationship; Following up closely with some serious complaints.
My main Achievements: Leading the Department to achieve the “Award on Customer Service”; Training up about twenty new comers; Advocating “Democratic Assessment”. |
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Company's name: | IntertekBegin and end date: 2002-11-2004-12 |
Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries |
Job Title: | Customer Service Team Leader / Customer Service Coordinator |
Job description: | Providing the on-job training to the new comers; Assigning and monitoring the team works; Affording the technical support to team members and clients; Cooperating with other groups and departments; Designing the testing programs on client’s need; Dealing with client’s consultation and enquiry. |
Reasons for leaving: | |